Privacy Policy

---

Privacy Policy for Eternal Cares

Effective Date: 1.1.2025

1. Introduction

Welcome to Eternal Cares. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website eternalcares.org and use our services.

2. Information We Collect

We collect the following types of information:

a. Personal Information:

• Name
• Email address
• Mailing address
• Phone number
• Payment information
• Any other information you provide directly to us

b. Non-Personal Information:

• Browser type
• IP address
• Pages visited on our site
• Time and date of visit
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Communicate with you, including sending updates and promotional materials
• Improve our website and services
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following situations:

• With your consent
• To trusted third-party service providers who assist us in operating our website and conducting our business, as long as they agree to keep this information confidential
• To comply with legal requirements, enforce our site policies, or protect our rights, property, or safety

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of receiving marketing communications from us
• Request restrictions on how we process your information

To exercise these rights, please contact us at the information listed in section 10.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Changes are effective immediately upon posting.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Eternal Cares
15333 Culver Dr Suite 340-253, Irvine, Ca 92604
info@eternalcares.org
(800) 319-7125

Thank you for trusting Eternal Cares with your personal information.

Cancellation Policy for Eternal Cares

Effective Date: 1.1.2025

1. Introduction

At Eternal Cares, we strive to provide our clients with the best possible service. We understand that circumstances may change, and you may need to cancel your services. This Cancellation Policy outlines the procedures and terms for canceling your final expense life insurance policies and Sequoia Funeral Concierge Service subscriptions.

2. Final Expense Life Insurance Policy Cancellations

Eternal Cares acts as a broker for final expense life insurance policies. To cancel your life insurance policy, you must contact your insurance carrier directly.

a. Free Look Period:

• Clients are entitled to a "Free Look Period" of 30 days from the date of policy issuance.
• If you cancel your policy within this 30-day period, you will receive a full refund of any premiums paid.

b. Post Free Look Period:

• Cancellations made after the 30-day Free Look Period are subject to the terms and conditions of your specific insurance carrier.
• Eternal Cares cannot process cancellations or refunds for policies beyond the Free Look Period.

3. Sequoia Funeral Concierge Service Cancellations

If you are enrolled in the Sequoia Funeral Concierge Service, you have the flexibility to cancel your subscription at any time.

a. Cancellation Process:

• To cancel, please contact Eternal Cares customer service. Contact information is listed in section 4.
• Cancellations are effective immediately upon confirmation.

b. Refunds:

• No refunds will be issued for the current billing cycle once payment has been processed.
• Future billing will be discontinued following the cancellation confirmation.

4. Contact Information

For assistance with cancellations or if you have any questions regarding this policy, please contact us at:

Eternal Cares
15333 Culver Dr Suite 340-253, Irvine, Ca 92604
info@eternalcares.org
(800) 319-7125

Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.

Thank you for choosing Eternal Cares. We appreciate your business and are here to assist you with any needs or concerns.